Job Summary:

The Bakery & Bookstore Manager is responsible for leading the daily operations of our combined bakery and retail space, ensuring the production of high-quality baked goods alongside an exceptional customer experience. This role blends culinary expertise, retail management, and business acumen, overseeing everything from recipe consistency, inventory management, and merchandising to staff development, customer service excellence, and brand integrity. This individual is passionate about both food and books, fostering a welcoming environment where customers can enjoy delicious treats while discovering their next favorite read.

Supervisory Responsibilities:

• • Yes.

  
  

Duties & Responsibilities:

• • Oversee part of the daily production of all baked goods, ensuring products meet company standards for taste, appearance, and freshness.

• • Monitor inventory levels of ingredients, packaging, and bookstore stock; place orders with vendors to maintain appropriate levels without excessive waste.

• • Manage the department's budget, control labor costs, and monitor sales trends for both bakery and bookstore to optimize overall profitability.

• • Ensure strict adherence to all federal, state, and local health, food safety, and retail regulations, including maintaining clean, safe, and organized spaces.

• • Resolve customer inquiries or complaints promptly and maintain a welcoming environment for all patrons.

• • Collaborate with the owner to develop and test new recipes, seasonal bakery offerings, and bookstore promotions or featured collections.

• • Oversee bookstore merchandising, including arranging displays, organizing book categories, and updating promotional signage.

• • Coordinate author events, book signings, reading sessions, and other community engagement activities in the bookstore space.

• • Track book sales trends, recommend new titles, and manage inventory turnover to keep the bookstore fresh and appealing.

• • Support cross-promotions between bakery and bookstore offerings, such as pairing special baked goods with featured books.

• • Perform other duties as assigned.

Job Summary:

The Sales Associate at Sweets of Grace is responsible for driving sales by providing exceptional customer service, sharing in-depth knowledge of our high-quality baked goods and curated bookstore selections, and ensuring a seamless transaction process. This role is essential in maintaining the visual appeal of our bookstore shelves and tables, assisting customers with product and book recommendations, and ensuring every visitor leaves with a positive impression of our brand and offerings. The ideal candidate is passionate about both food and literature, creating a welcoming environment where customers can enjoy delicious treats while discovering their next favorite read.

Supervisory Responsibilities:

• No.

Duties & Responsibilities:

• • Greet every customer warmly and provide proactive assistance to identify their needs and preferences.

• • Maintain deep knowledge of all Sweets of Grace bakery products, including specialty dietary options (Vegan, Gluten-Free, Low-Glycemic) and seasonal offerings, as well as bookstore inventory, genres, and featured titles.

• • Meet or exceed individual and team sales targets by effectively cross-selling and upselling complementary bakery items, books, or gift products.

• • Accurately handle cash, credit card, and digital transactions using the Point of Sale (POS) system; process returns and exchanges for books and merchandise according to company policy.

• • Restock shelves, tables, and bookstore inventory promptly to ensure a full and inviting appearance; maintain overall store cleanliness, including sweeping, sanitizing surfaces, and organizing book displays.

• • Assist customers with placing special orders for bakery events (weddings, birthdays, corporate gatherings) and book-related requests (gift sets, special editions, or pre-orders).

• • Receive and unpack shipments for bookstore inventory, update stock records, and notify management of low inventory levels.

• • Follow all food safety, health, and retail regulations to ensure a safe and welcoming environment for staff and customers.

• • Support bookstore promotions, organize featured displays, and provide recommendations for reading selections.

• • Assist with author events, book signings, and community engagement activities hosted in the store space.

• • Perform other duties as assigned.